Pharmacists Mutual Insurance Company Presents: Communication Under Pressure: Self-Assessment and De-escalation

Webinar Details:

• Topic: Communication Under Pressure: Self-Assessment and De-escalation
• Date/Time: Thursday, July 17, 12 p.m. CST / 1 p.m. EST
• This webinar is free and accredited for 1 hour of dental or pharmacy continuing education.
• Speakers: 
  • Julie Goldberg, DDS; Dental Risk Management Consultant
  • Alison VanOtterloo, CPA, CPCU, Are, CIC, CIA, AIAF, Macc; Senior Vice President, Underwriting & Risk Management
• Link: https://us02web.zoom.us/webinar/register/WN_CDWcngyOQuabgC71ahEwMA?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-_EusQ59p2Z-rYd-_Llb2eAlk6vgN5HO50Iw-M-kPSwDENDvsaMRnfzfDy9a2ei0P0lDJ0q#/registration

Learning Objectives:

1. Identify common high-risk interaction scenarios that present in coordination with patients and/or colleagues.
2. Identify and assess key components of your emotional intelligence to recognize how your emotions influence communication under pressure.
3. Define clear communication goals and desired outcomes before engaging in difficult or emotionally charged discussions.
4. Implement effective de-escalation strategies that align with your communication objectives while maintaining emotional composure and empathy.
5. Discuss how documentation of challenging interactions may assist in mitigating risk as it relates to professional liability or employee-related liability claims.